Refund policy

Returns & Refunds Summary

• You have a 14‑day legal right to cancel your order after delivery under the Consumer Contracts Regulations.

• To cancel, you must notify us within 14 days of receiving your goods.

• Items must be unused, unopened, and in original packaging with any seals intact.

• Opened products cannot be returned for change‑of‑mind reasons.

• Faulty, damaged, or incorrect items are covered under the Consumer Rights Act 2015.

• Refunds are processed within 7 working days of receiving returned goods.

• Return postage is the customer’s responsibility unless the item is faulty or incorrect.

If you have missed the statutory return window due to unforeseen circumstances, please contact us and we will review your situation.

Need more details? See our Full Returns Policy here.

📧 returns@haseyaglobal.com